Updated on 19th May, 2023 by Martin Astley
Condensing dryers collect water in a large container, which is found at the bottom of the appliance. If your dryer’s water tank is not collecting water, the problem might be related to blockages, broken pumps, or misaligned trays. Sometimes the problem may be simple and can be solved by yourself, but sometimes the problem may be beyond your expertise or knowledge and must be best left to an expert engineer.
Although if you have a kitchen appliance cover in place, you won’t have to worry about anything and let your insurance providers do the rest of the job. In this article, we are going to discuss ways that you can solve the condensing dryer problem yourself.
Why do tumble dryers stop collecting water?
1. Dust, silt and fluff
The pipe that feeds to the condenser tray can become clogged up with debris and could cause a blocked condenser. To deal with this problem, you will need to perform the following steps:
- Unplug the appliance
- Take out the condenser tray
- Reach into the slot that the tray goes into
- Try to gather as much fluff and debris as possible
- If you can, give the inside of the washer and dryer a good cleaning with a dry cloth.
- Take a peek inside the washer and dryer trays and see if any debris is blocking them up; if there is, rinse in the sink.
- Clean out the condenser, too; this is the small, easily accessible metal tumble dryer box that looks like an accordion. Condensers can be quite hard to clean, but give them a good rinse, and you should be able to dislodge any debris from them. Some people recommend using a hosepipe.
- Once you have cleaned the condensing unit, reach into the slot the condenser fits in and clean this area out. Find the channel that leads from the dryer to the condenser and clean it well.
- You may also be able to access your pumps, hoses, and pump reservoir and clean them; if you need to use a screwdriver, we’d recommend calling a mechanic.
2. Misaligned condenser tray
Are you sure that your condenser tray is slotted into its tray properly? If it is slightly out of place, it won’t collect water. Check for any damaged or splintered parts. If this is the case, you might need a replacement part to avoid dealing with this problem again.
3. Broken pump
When a condenser dryer extracts water from clothes, it pumps it through the condenser and into the tray. Over time, these pumps can break down and fail.
If you can remove the pump yourself—it might be on the front of the dryer, underneath the condenser tray, or behind a panel—you can replace it with your fingers. You may be able to replace it yourself.
See if it is visibly blocked before you spend money on a replacement, because you can clean out these blockages in the kitchen sink.
Still having trouble?
Don’t forget; we offer kitchen appliance insurance to ensure peace of mind should you ever suffer a breakdown. Please contact us via our website or 0345 3192 247 to learn more. Or call us today for urgent assistance. Our technical teams will run some simple diagnostics to see if it can be fixed over the phone, and if not, they’ll send a manufacturer engineer, where possible, to take a look.
Don’t attempt to repair the appliance unless you’re confident about what you’re doing. Several things could go wrong, including risks of jamming, electrocution, burns, scalds, cuts, and much more. We’ve got several highly skilled engineers up and down the country – so you’ll never be far from help when needed.
247 Home Rescue accepts no liability for any injuries or damages you sustain following the advice on this website. If in doubt, seek professional assistance.