Contact Centre Job

We are looking for a Customer Service Advisor to join our Claims Team in Burnley. This is a fast-paced role where you’ll be the first point of contact for customers when things go wrong in their homes — from boiler breakdowns to burst pipes. You’ll handle inbound emergency claims, coordinate engineer callouts, and manage customer expectations with empathy and professionalism. We’re looking for someone with experience in claims, insurance or customer service, strong communication skills, and the ability to stay calm under pressure. In return, you’ll receive a competitive salary plus bonus, 21 days holiday and bank holidays, career development opportunities, modern offices with on-site parking, and staff discounts. Apply today and take the next step in your career.