This plan is a home care service agreement and not an insurance policy.
176 Stay at Home 95 1
Standard Plan
£
The call out fee you pay is the amount per repair request so no matter how many times an engineer visits for the same problem – you’ll only pay one call out fee.
The £95 call out fee you pay is the amount per repair request so no matter how many times an engineer visits for the same problem – you’ll only pay one call out fee.
You will not pay call out fee for a boiler service and Gas Safety Certificate, if this is included in your plan.
Contract Type: Monthly rolling contract
Year 2 Price: £18.99/mo
Stay at Home No Yes 4176 Stay at Home 1 95
Stay at Home
Annual Boiler Service
YesNo
Electrical Emergency
NoNo
Home Security
NoNo
Pest Control
NoNo
General maintenance including, but not limited to, descaling of central heating pipes, adjustment to the timing and temperature controls of the domestic gas central heating system, bleeding of radiators, and pressure issues
Maintenance or replacement of fan convector heaters, heated towel rails or underfloor heating
Corrosion or any work arising from hard water scale deposits
Removal of sludge or hard water scale from the protected system
The repair or replacement of any part which has ceased to function due to a blockage caused by sludge or hard water scale/deposits
Faults deemed intermittent or pre-existing
Please note your plan does not include investigating or locating a leak. If the source of the leak is not clearly visible and identifiable your claim will be declined
We do not include the replacement of taps
Repair costs are limited to a maximum of £1,000 in any given 12 month period
General maintenance including, but not limited to, descaling of central heating pipes, adjustment to the timing and temperature controls of the domestic gas central heating system, bleeding of radiators, and pressure issues
Maintenance or replacement of fan convector heaters, heated towel rails or underfloor heating
Corrosion or any work arising from hard water scale deposits
Removal of sludge or hard water scale from the protected system
The repair or replacement of any part which has ceased to function due to a blockage caused by sludge or hard water scale/deposits
Faults deemed intermittent or pre-existing
Please note your plan does not include investigating or locating a leak. If the source of the leak is not clearly visible and identifiable your claim will be declined
We do not include the replacement of taps
Repair costs are limited to a maximum of £1,000 in any given 12 month period
Boiler Breakdown
NoNo
Central Heating System
NoNo
Internal Plumbing & Drainage
NoNo
External Plumbing & Drainage
NoNo
4.99
Monthly*
HAVE SOME QUESTIONS?
FAQ
When does my boiler plan start?
It starts on the day your application is accepted. However, there is an initial 14-day period where you cannot make a repair request. This is to prevent pre-existing problems and to keep our prices low.
When is a call out fee payable?
Payable by you to the helpline before the approved engineer will attend. This payment will be taken before assistance is provided. Payment can be made by way of credit or debit card.
Do I have to pay a call out fee?
Our plans can be personalised to include or exclude a call out fee. The call out fee you pay is the amount per repair request so no matter how many times an engineer visits for the same problem – you’ll only pay one call out fee.
Do you cover my boiler type?
We provide plans for boilers that operate on natural gas and floor standing boilers. We cover all major makes and models.
Unfortunately, we do not provide plans which cover:
Boiler Breakdown An unforeseen electrical and mechanical malfunction can cause a boiler to stop working altogether.
Unlimited Claims You can make unlimited claims on your boiler for as long as it has not been declared beyond economical repair (BER).
Unlimited Call Outs Our Gas-Safe engineer will diagnose what issue is occurring with your boiler.
24 Hour Call Outs You can log your claim on MY247 App, our Claims line and on My Client portal at any time.
24 Hour UK Helpline Our Claims line is open throughout the day. You can discuss with them what issue you are having.
Nationwide Coverage We have network of 3000 Gas-Safe engineers throughout the country that are skilled at annual service, repair and boiler installation.
Central Heating System We make sure your central heating system provides warmth throughout the home.
Parts & Labour Parts & labour is included in all cover plans.* It covers the amount of time it takes to complete a job and the price of the equipment used to affect a repair.
We cover wide range of home appliances Washing Machine, dish washer, tumble dryer, gas/ceramic hob, combined fridge freezer, electric oven, fridge, american fridge freezer, range master cooker. Select the plan that suites you the most.
Unlimited Claims You can make unlimited claims on your appliances for as long as it has not been declared beyond economical repair (BER).
Unlimited Call Outs Our Gas-Safe engineer will diagnose what issue is occurring with your appliances
Nationwide Coverage We have network of 3000 engineers throughout the country that are skilled at annual service, appliance and boiler repair and boiler installation.
24 Hour UK Helpline Our Claims line is open throughout the day. You can discuss with them what issue you are having.
Mechanical Breakdown Mechanical breakdowns are hard to detect on your own. Don’t worry, we’ve got you covered.
Electrical Breakdown Electrical problems lead to strange behaviour and are hard to diagnose. That’s why it’s part of our cover.
Tyre Damage One of the most common car problems. Tyre Damage can affect other components of your car.
Tyre Puncture Know that your cover plan will include assistance in the event of a punctured tyre.
No Fuel Run out of fuel mid-journey? Not a problem for the team of mechanics we employ. You’re safe in our hands.
Mis-Fuelling Mis-fuelling is when a vehicle filled with the wrong type of fuel (ex. petrol for diesel). Considering misfuelling commonality we have included it in your cover plan when you choose 24|7.
Flat Battery If the engine cranks, but it doesn't start that’s a sign of flat battery. You can call to 24|7 team if this should ever happen to you.
Home Start We acknowledge that a breakdown may occur outside your own home and will work to rectify any issue you may have.
Nationwide Coverage We will spare no time to provide you with roadside assistance as we work with the largest breakdown network in the UK.
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Annual Boiler Service 
