COVID-19 – Important Message – Keeping our customers and employees safe is a priority for us, please do let us know by contacting us on 0333 3192 247 (option 2) if:
  • You have recently been diagnosed with Coronavirus or advised to self-isolate.
  • You have recently returned from any of the elevated risk countries.

Can I still make a claim?

Yes of course. All our normal routes and channels are open as usual.

What if someone in my household is self-isolating?

The safety of our Customers and our Engineers is our highest priority. If someone in your house is self-isolating and it is not an emergency then we will rearrange for an Engineer to attend seven days after the recommended self-isolation period is over.

What if it is an Emergency?

What measures have we taken to prevent the spread of coronavirus?

Can I still request emergency assistance if I do not have a cover plan?

What is an Emergency?

I have an engineer booked to attend, will this still go ahead?

Will I be able to get a new boiler installed?

How 24|7 Home Rescue will keep customers safe during home visits?

When you book an engineer appointment we’ll ask you if:

  • You or anyone in your home has been diagnosed with Coronavirus (COVID-19)
  • You or anyone in your home has been advised to self-isolate
  • Anyone in your home is at higher risk – i.e. over 70

If you answer ‘yes’ to any of these questions, we’ll work with you to assess your need for an engineer visit before deciding what to do next. We’ll prioritise emergencies and we may need to postpone non-urgent visits, like annual services, to a later date.

Before your engineer visit

  • On the day of your appointment, our engineer will also call you and ask the same set of questions – this is important just in case anything has changed since you booked.

While the engineer is with you

  • When an engineer visits your home:
    Handwashing will take place before, during and after their visit
  • You won’t be asked to sign anything.
  • Our engineers will be social-distancing so please keep a 2 metre radius of their work area at all times

Last Updated: 24th March 2020

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