We’re Here to Help

With the various national lockdowns, firebreaks and tiered lockdowns – it can be a little confusing! Here at 24/7 Home Rescue however, we want to make it as simple as possible. We all know the importance of heating and hot water, and our Heating Experts continue to work across the UK. As key workers, we are here to help keep your home a safe place for you and your family.

Our Heating Experts & COVID-19

For your safety, and the safety of our Heating Experts, we have introduced a range of measures. These include adhering to the 2 metre rule (sorry no welcome handshake for now!), face shields, gloves and sanitizing work areas before and after the job. If you have any concerns, please let your Heating Expert know who will do their best to accommodate any requests.

New Customers

We have the capacity to help more Customers keep their homes running smoothly. Our core services are:

Existing Customers

Need to make a repair request? Call us now on 0345 0774 177 – we are available 24 hours.

Can I still make a repair request?

Yes of course. All our normal routes and channels are open as usual.

What if someone in my household is self-isolating?

The safety of our Customers and our Engineers is our highest priority. If someone in your house is self-isolating and it is not an emergency then we will rearrange for an Engineer to attend seven days after the recommended self-isolation period is over.

What if it is an Emergency?

What measures have we taken to prevent the spread of coronavirus?

Can I still request emergency assistance if I do not have a repair plan?

What is an Emergency?

Will I be able to get a new boiler installed?

How 24|7 Home Rescue will keep customers safe during home visits?

When you book an engineer appointment we’ll ask you if:

  • You or anyone in your home has been diagnosed with Coronavirus (COVID-19)
  • You or anyone in your home has been advised to self-isolate
  • Anyone in your home is at higher risk – i.e. over 70

If you answer ‘yes’ to any of these questions, we’ll work with you to assess your need for an engineer visit before deciding what to do next. We’ll prioritise emergencies and we may need to postpone non-urgent visits, like annual services, to a later date.

Before your engineer visit

  • On the day of your appointment, our engineer will also call you and ask the same set of questions – this is important just in case anything has changed since you booked.

While the engineer is with you

  • When an engineer visits your home:
    Handwashing will take place before, during and after their visit
  • You won’t be asked to sign anything.
  • Our engineers will be social-distancing so please keep a 2 metre radius of their work area at all times

Last Updated:  30th November 2020