An important aspect of a 247 Home Rescue plan is that we insist that we control the business, and to this end we, both contractually and legally, operate on a completely discretionary basis.
We believe that provides us with more power than we would otherwise have when operating under the strict controls of insurance underwriters. We use this discretion to ensure that you, as our customer, receive a fair and equitable resolution to each and every request you make.
Insurance policies are typically designed with deliberate ambiguity, in order to give underwriters the power to dispute or disallow claims and repairs. This allows insurers to reduce their payouts and control their cost base.
We believe we use our discretion wisely, so we can best meet the interests of our customers. By doing so, we can protect ourselves against fraud and extend our service so we can deal with any given situation.
Are you registered with the Financial Conduct Authority?
No. Our service plan is outside of the FCA’s remit, as it is a service and maintenance plan. Therefore, we are not obliged to follow FCA regulations or take FCA exams.
What if I have a complaint?
247 Home Rescue takes complaints very seriously. Any complaint is thoroughly investigated by our Customer Relationships Manager, and finally by our senior management team. Contact us on 0345 3192 247 or email [email protected] if you have a complaint.
